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RoamLore

Privacy Policy

Last updated: July 27, 2026

Welcome to RoamLore. RoamLore is a learning game that turns real places, food, culture, and history into short, playful daily quizzes — a way to explore the world through play, starting with Japan and growing from there. We care about your privacy and collect as little data as we can while still running the app.

This Privacy Policy explains how we collect, use, store, and share your information when you use the RoamLore app or contact us. By downloading, installing, or using RoamLore, you agree to this Privacy Policy. If you do not agree with any part of it, please do not use the app.

1. Who We Are

The RoamLore mobile application ("RoamLore", the "app", "we", "us", or "our") is operated by RoamLore, based in Vancouver, British Columbia, Canada.

For the purposes of applicable data protection laws — including Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA") and, for users in Europe, the General Data Protection Regulation ("GDPR") — we are the data controller for the personal data we process in connection with the app.

You can contact us about privacy at [email protected].

2. What This Policy Covers

This Privacy Policy applies to:

  • your use of the RoamLore app;
  • the RoamLore website and any related online forms that link to this Privacy Policy;
  • your interactions with us by email or support channels relating to the app.

This Policy does not apply to third-party services that may be linked from the app or that you use to sign in (such as Apple or Google). Those services are governed by their own privacy policies.

3. Information We Collect

We collect only the data we need to operate the app, provide its features, keep it secure, and improve your experience.

3.1 Information You Provide to Us

Account information. RoamLore is playable without an account (anonymously). If you choose to sign in with Apple or Google to save and sync your progress, we receive your email address and a basic profile identifier from that provider.

Display name (handle). A handle you choose to identify yourself in the app.

Preferences and settings. Your in-app settings, such as language, sound, and notification preferences.

Support and communications. The content of messages you send us (for example, bug reports, feedback, or questions), including any contact details you include.

3.2 Information Collected Automatically

Account and device identifiers. A user ID that lets us associate your progress with your account (including an anonymous identifier if you have not signed in), and basic technical identifiers such as app instance or push notification tokens.

Diagnostic data. Crash logs, performance events, error codes, and technical diagnostics (for example, device model, operating system version, and app version) collected through our error-monitoring provider to help us find and fix problems.

Approximate location. We may derive an approximate location (such as country or region) from your IP address for security, fraud prevention, and legal-compliance purposes. We do not use GPS or precise location.

3.3 Learning and Progress Data

To provide RoamLore's core features, we store information about your progress in the game, such as:

  • quizzes you have attempted and your answers and scores;
  • regions or content you have unlocked;
  • spaced-repetition and review state used to schedule future questions.

We use this only to deliver the game, track your progress, and sync it across your devices if you are signed in. We do not use it for advertising and we do not sell it.

3.4 Landing Page Waitlist Data

If you submit your email address through the RoamLore landing page to join our waitlist, we collect:

  • Email address — to contact you when the service launches;
  • Travel start and end dates (optional) — to help us understand demand timing;
  • Anonymous visitor identifier, submission timestamp, and approximate country code derived from your IP address — for landing-page effectiveness measurement only.

This data is used solely to contact waitlist subscribers and measure landing page effectiveness. We do not share it with any third party. It is stored in Cloudflare D1 separately from any in-app account data.

4. How We Use Your Information

We process your information to:

  1. Provide and operate the app — create and manage your account, deliver core features (quizzes, progress, unlocks, review scheduling), and sync your progress across devices if you sign in.
  2. Keep the app stable and secure — diagnose crashes and performance issues, detect and prevent fraud, abuse, and security incidents.
  3. Improve and develop the app — understand which features are used and identify bugs and areas to improve.
  4. Communicate with you — respond to your support requests and feedback, and send service-related messages (for example, important changes to this Policy or our terms).
  5. Comply with legal obligations — keep appropriate records and respond to lawful requests from authorities.

5. Legal Bases for Processing (EEA/UK Users)

If you are in the European Economic Area (EEA) or the United Kingdom, we rely on the following legal bases:

  • Performance of a contract — to create your account and provide the app's core features.
  • Legitimate interests — to keep the app secure, prevent abuse, and improve the product, where these interests are not overridden by your rights.
  • Consent — where required by law (for example, optional notifications). You can withdraw consent at any time without affecting prior processing.
  • Legal obligations — to comply with applicable laws.

6. How We Share Your Information

We do not sell your personal data. We share information only on a need-to-know basis with:

  • Service providers (processors) that help us operate the app, including:
    • hosting and infrastructure (RoamLore's backend is self-hosted; we use Cloudflare for content delivery, network security, and image storage);
    • error monitoring and crash reporting (our diagnostics provider);
    • the Apple and Google sign-in services you choose to use;
    • email and support tools.
  • Public authorities where required by law, legal process, or to protect our rights or the safety of others.
  • In a business transfer — if RoamLore is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to this Policy.

We may also share aggregated or de-identified data that cannot reasonably identify you (for example, general usage statistics).

7. International Transfers

RoamLore's infrastructure and some of our service providers may be located in countries other than your own, including Canada and the United States. Where we transfer personal data from the EEA/UK to countries without an adequacy decision, we use appropriate safeguards such as the Standard Contractual Clauses approved by the European Commission or the UK authorities.

You can contact us for more information about these safeguards.

8. Data Retention

We keep your personal data only as long as necessary for the purposes in this Policy, unless a longer period is required by law:

  • Account and progress data is kept while your account is active and for a reasonable period afterward.
  • Support communications and logs are kept for a reasonable period to manage requests, improve the app, and maintain security.
  • Diagnostic data may be kept in aggregated or pseudonymised form for longer for trend analysis.
  • Waitlist data collected via the landing page is retained for a maximum of 12 months from submission. If we decide not to launch the service, all waitlist data will be deleted within 30 days of that decision. Data that has not been used to contact a subscriber within 12 months of collection is deleted regardless.

You can request deletion of your account and associated data at any time (see Section 9). When data is no longer needed, we delete or anonymise it.

9. Your Rights

Your rights depend on where you live. We will respond to requests in accordance with applicable law. To exercise any right, email [email protected]. We may need to verify your identity first.

9.1 Canada (PIPEDA)

If you are in Canada, you may:

  • access the personal information we hold about you and ask how it is used and disclosed;
  • request correction of inaccurate information;
  • withdraw consent, subject to legal or contractual limits.

You may also contact the Office of the Privacy Commissioner of Canada if you have a concern we have not resolved.

9.2 EEA/UK (GDPR)

If you are in the EEA or UK, you have the rights of access, rectification, erasure, restriction of processing, data portability, objection, and withdrawal of consent. You also have the right to lodge a complaint with your local supervisory authority.

9.3 California (CCPA/CPRA)

If you are a California resident, you may request to know, access, delete, and correct your personal information, and you have the right not to be discriminated against for exercising these rights. We do not "sell" or "share" your personal information as defined under the CCPA/CPRA (we do not exchange it for money or for cross-context behavioural advertising).

10. Children's Privacy

RoamLore is a general-audience app and is not directed to children. It is not intended for children under:

  • 16 in the EEA/UK, or
  • 13 in the United States, Canada, and other jurisdictions with similar thresholds.

We do not knowingly collect personal data from children below these ages. If you are a parent or guardian and believe your child has provided us personal data, please contact [email protected] and we will take reasonable steps to delete it.

11. Security

We take reasonable technical and organisational measures to protect your data, including secure (HTTPS/TLS) transport, reputable infrastructure providers with appropriate controls, access restrictions, and regular review of our systems. However, no method of transmission or storage is completely secure, and you are responsible for keeping your device and sign-in credentials safe.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date above. For material changes, we will provide a more prominent notice (for example, in the app). Your continued use of the app after the update takes effect constitutes acceptance of the changes.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us at [email protected].